8am - 5pm EST
Love the product, quality, but the color is way, way off. It looks like a French blue on line-it is a lime green in reality.
Osaki Pro Honor Massage Chair
Sofa is good quality & just what I was looking for. However, i had to refuse shipping twice for damages caused during shipping before finally accepting delivery 3rd time. One cushion had damage on the underside & the scratches on legs were supposedly fixed but either were not actually fixed or were damaged again in the last shipping process. The back to the sofa was also missing on delivery attempt #2 as it was left behind in warehouse. Store owner made good by providing extra pillow covers & paint kit from manufacturer to cover up scratches. But the paint wasnt sealed properly and leaked on 2 pillow covers so they are unusable. He also refunded almost all of the shipping cost for this nightmare. Wish the store was located closer to my home as i would consider making other purchases there as long as we do not use same shipper to shlep the stuff across the country and then use a separate shipper who does white glove service. I think store owner feels same way about shipper & woukd not use again. The shipping debacle really detracted from the overall experience but the owner really tried to make it right. At the end of the day, even with the shipping refunded, I’m left with a damaged cushion, scratched legs & 2 of the extra pillow covers provided are stained & unusable. Wish i could find victorian style furniture of this quality in the northeast or that this store opens an east coast location.
It is best if someone helps with the installation. About 1 hour to install. Very useful for infrequently used bulky items that you need to keep handy. I loaded two plastic tubs used to store Christmas decorations that were about 50 pounds each and no issue