RETURNS
----
We have a 30-day return policy except for specific brands listed below. If 30 days (or other specified dates) have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.
- For all HOMEY DESIGN items, returns and exchanges are allowed only within seven (7) days from the date of delivery. Damages caused from transit must be noted on delivery documentation BEFORE the freight carrier leaves. YOU MUST inspect all boxes for damages before signing release documents. If damages are observed, refuse delivery and inform us via email right away. If you do not inspect your merchandise at time of arrival, damages observed later will not be eligible for returns or exchanges. Claims for defects or missing parts must be made within thirty (30) days of purchase date.
- For all LEGION FURNITURE items, returns and exchanges are allowed only within seven (7) days from the date of delivery
- For all AVCON Outdoor Shower Enclosures, all sales are final and nonrefundable. It is the sole responsibility of the customer to ensure compliance with all applicable local building codes.
- For all American Fyre Designs MADE TO ORDER, all items are non-cancelable and non-returnable.
Cancellations
We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started.
Return Process
To be eligible for a return, you must email us at info@eleganthomeusa.com stating the reason for your return. You must receive a written RMA (return merchandise authorization) from us in order to begin the return and refund process.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and an approved RMA (return merchandise authorization). Please do not send your purchase back to the manufacturer without contacting us FIRST as there is no way for us to track the return package.
Return Shipping Costs
Customers will be responsible for all return shipping charges for buyer remorse returns. Customers will also be responsible for any re-consignment fees caused by customer error, unless otherwise stated on the product page.
If the incorrect product arrives, or if the product you ordered is defective or damaged by the carrier, Elegant Home USA will cover the return shipping costs to ensure you get a replacement.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been approved, shipped, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Some items may be subject to a restocking fee up to 25%.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eleganthomeusa.com.
Exchanges (if applicable)
Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damage damages (especially signs of forklift damage), refuse delivery and contact us immediately within 24 hours. If there are some minor damages, make note of this on the delivery slip before signing for delivery.
If you do not note damages on the delivery receipt or contact us within 24 hours after delivery, you are accepting the product condition as is and are not eligible for a return/refund/exchange. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not contact us within 24 hours.
We only replace items if they are defective or damaged, and if you contact us within 24 hours after delivery . If you need to exchange it for the same item, send us an email at info@eleganthomeusa.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.