(800)-961-6772
8am - 5pm EST
Napoleon Conversion Kit - Natural Gas to Propane for Vector™ 38 W175-0642 Product Description This kit provides a complete kit for natural gas to ...
View full detailsNapoleon Decorative Brick Panels Old Town Red™ Standard for Oakville™ X4 DBPIX4OS Product Description The Old Town Red decorative brick panel is a...
View full detailsNapoleon Decorative Herringbone Bricks Panels for High Country™ 8000 NZ8HBK Product Description Heavy and durable refractory cement construction I...
View full detailsNapoleon Decorative Smooth Bricks Panels for High Country™ 8000 NZ8SBK Product Description Napoleon's smooth decorative panels are made for use wi...
View full detailsNapoleon Decorative Smooth Panels for High Country™ 5000 NZ5SBK Product Description These Decorative Brick Panels are required for Napoleon High C...
View full detailsNapoleon Decorative Traditional Bricks Panels for High Country™ 8000 NZ8TBK Product Description The Napoleon Traditional Decorative Brick Kit was ...
View full detailsNapoleon Decorative Traditional Panels for High Country™ 5000 NZ5TBK Product Description Napoleon NZ5TBK Traditional Decorative Brick Panels for ...
View full detailsNapoleon Element™ 36 Built-in Electric Fireplace NEFB36H-BS Product Description This self-trimming electric fireplace is a builder special and a t...
View full detailsNapoleon Elevation™ X 42 Direct Vent Fireplace, Natural Gas, Electronic Ignition EX42NTEL Product Description Things don't get more premium than N...
View full detailsNapoleon Entice 60 Wall Hanging Electric Fireplace - NEFL60CFH Product Description Make a statement with the Napoleon Entice 60 Electric Fireplace...
View full detailsNapoleon Entice™ 36 Wall Hanging Electric Fireplace NEFL36CFH Product Description Completely transform any space with the Entice 36 Wall-Hanging E...
View full detailsNapoleon Entice™ 42 Wall Hanging Electric Fireplace NEFL42CFH Product Description Completely transform any space with the Entice 42 Wall-Hanging E...
View full detailsNapoleon Entice™ 50 Wall Hanging Electric Fireplace NEFL50CFH Product Description Make a statement with the Napoleon Entice 50 Electric Fireplace....
View full detailsNapoleon Entice™ 72 Wall Hanging Electric Fireplace NEFL72CFH Product Description Make a statement with the Napoleon Entice 72 Electric Fireplace....
View full detailsNapoleon Fiberglow™ 18 Gas Log Set, Natural Gas, Electronic Ignition GL18NE Product Description Transform a tired and inefficient wood fireplace i...
View full detailsNapoleon Fiberglow™ 24 Gas Log Set, Natural Gas, Electronic Ignition GL24NE Product Description Transform a tired and inefficient wood fireplace i...
View full detailsNapoleon Fiberglow™ 30 Gas Log Set, Natural Gas, Electronic Ignition GL30NE Product Description Transform a tired and inefficient wood fireplace i...
View full detailsNapoleon Haliburton™ Direct Vent Gas Stove - Millivolt Ignition GDS28-1NSB Product Description Napoleon's Haliburton Gas Stove is compact in size ...
View full detailsNapoleon Havelock™ Direct Vent Gas Stove - Millivolt Ignition GDS50-1NSB Product Description The Havelock Gas Stove is the perfect choice to add l...
View full detailsNapoleon Havelock™ Direct Vent Stove Product Description The Napoleon Havelock Gas Stove offers many benefits: a built-in blower, extra-large heat...
View full detailsNapoleon High Country™ 5000 Wood Fireplace NZ5000-T Product Description Napoleon NZ5000-T High Country 5000 Wood Fireplace offers a high quality i...
View full detailsNapoleon High Country™ 8000 Wood Fireplace NZ8000 Product Description Napoleon NZ8000 High Country 8000 Wood Fireplace offers a high quality indoo...
View full detailsNapoleon Knightsbridge™ Direct Vent Stove, Natural Gas, Millivolt Ignition - Black GDS60-1NSB Product Description Napoleon's most popular gas burn...
View full detailsNapoleon Luxuria 50'' Direct Vent Fireplace LVX50NX-1 Product Description Napoleon's Luxuria™ 50 linear gas fireplace provides an unobstructed vie...
View full detailsShipping method was done very well. Everything arrived without any visible damage. The power cord is difficult to connect and the connection on the stove is flimsy so be careful. Also the surround should be notched for the power cord to exit from rear of insert.
First of all the comfort built stove is very well made. The also have very good videos to setup and adjust your stove. It many features to adjust it to heat your home however you would like. So far it been great.
Install was easy enough, instructions were not the best. Had to call to figure out the limits and it went right to a human who was so extremely helpful! I’ll be getting another for sure!
Days beyond the estimated delivery window, WG contacted me and scheduled a delivery date and time. Two 'dudes' showed up without the promised 'call-ahead' and proceeded to back the delivery truck across the lawn breaking off several tree branches. After lowering the box to the driveway, one dude aggressively rolled the box over several times while failing to shove it onto a small handcart. Following the 3rd failure, the box fell off the cart rolled down the lawn. The 'dudes' had no other equipment and said they couldn't move the now split open box. I suggested opening the box and carried the chairback into my home. I returned and helped put the chair onto the handcart and assisted carrying the chair into the home so it wouldn't fall off the cart. Finally inside the dudes clearly demonstrated they knew nothing about assembling the chair, even with the instruction sheet in hand. After minutes of fumbling around, one dude tipped the chair base on its back causing the metal frame to scratch the hardwood floor. I finally asked for the instruction sheet, connected the wires, guided the chairback into position, tested the chair and sent the dudes on their way. It was painfully obvious that the two dudes had been given a truck full of merchandise to deliver without any experience or training. The WG delivery experience was a complete nightmare!
The wrong color was delivered. Waiting on correct one to be delivered.