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Napoleon Trivista™ Primis 50 Three-Sided Built-in Electric Fireplace NEFB50H-3SV Product Description Napoleon's Trivista, a three-sided electric f...
View full detailsNapoleon Trivista™ Primis 60 Three-Sided Built-in Electric Fireplace NEFB60H-3SV Product Description Napoleon's Trivista three-sided electric fire...
View full detailsNapoleon 36'' Ascent Direct Vent Fireplace Electronic Ignition B36NTREA-1 Product Description The New and Improved Ascent 36 is perfect for builde...
View full detailsNapoleon Clearion™ Elite 50 Built-in Electric Fireplace NEFBD50HE Product Description The CLEARion Elite See-Through Electric Fireplace is the fi...
View full detailsNapoleon 42'' Ascent™ Linear Premium Direct Vent Fireplace BLP42NTE Product Description The Ascent Linear Premium is a modern and sleek linear gas...
View full detailsNapoleon 36'' Altitude Direct Vent Fireplace AX36NTE-1 Product Description The Altitude X Gas Fireplace offers an improved firebox that provides a...
View full detailsNapoleon Oakville™ X4 Direct Vent Electronic Ignition Natural Gas Firebox Insert GDIX4N Product Description The impressive Oakville Gas Fireplace ...
View full detailsNapoleon 46'' Ascent Linear Premium Direct Vent Natural Gas Fireplace BLP46NTE Product Description The Ascent Linear Premium is a modern and sleek...
View full detailsNapoleon 42'' Altitude X Direct Vent Fireplace Product Description The Altitude X Gas Fireplace offers an improved firebox that provides a premi...
View full detailsNapoleon Ascent™ Multi-View 3-Sided Direct Vent Fireplace with Glass Embers, Natural Gas, Millivolt Ignition BHD4PGN Product Description The Napol...
View full detailsNapoleon Ascent™ Linear Premium 56 Direct Vent Fireplace BLP56NTE Product Description The Ascent Linear Premium is a modern and sleek linear gas f...
View full detailsNapoleon 50'' Direct Vent Fireplace Product Description The Tall Linear Vector gas fireplace is designed to create a lasting “wow” impression in ...
View full detailsNapoleon 62'' Direct Vent Fireplace Product Description The Tall Linear Vector gas fireplace is designed to create a lasting “wow” impression in ...
View full detailsNapoleon 74'' Direct Vent Fireplace TLV74N Product Description The Tall Linear Vector gas fireplace is designed to create a lasting “wow” impressi...
View full detailsNapoleon 36'' Elevation X Direct Vent Fireplace Product Description Things don't get more premium than Napoleon's Traditional Elevation X gas fir...
View full detailsNapoleon Elevation™ X 42 Direct Vent Fireplace, Natural Gas, Electronic Ignition EX42NTEL Product Description Things don't get more premium than N...
View full detailsNapoleon 42 Elevation Direct Vent Fireplace Product Description The foundation of Napoleon's gas fireplace offerings, the Elevation 42 Direct Ven...
View full detailsNapoleon 42'' Ascent Direct Vent Fireplace - B42NTR Product Description The Ascent 42 gas fireplace features a premium Split Oak Log set with a tr...
View full detailsNapoleon 46'' Ascent Direct Vent Fireplace Product Description The Ascent 46 gas fireplace features a gorgeous hand-painted PHAZER log set with a...
View full detailsNapoleon 36'' Elevation Direct Vent Fireplace E36NTE Product Description The foundation of Napoleon's gas fireplace offerings, the Elevation 36 Di...
View full detailsNapoleon Ascent 46 Direct Vent Electronic Ignition Natural Gas Fireplace - B46NTRE Product Description The Ascent 46 gas fireplace features a gorg...
View full detailsNapoleon Vector 50'' See-Through Direct Vent Electronic Ignition Natural Gas Fireplace - LV50N2-2 Product Description Napoleon's Vector 50 See Thr...
View full detailsNapoleon Vector 50'' Single-Sided Direct Vent Electronic Ignition Natural Gas Fireplace LV50N-2 Product Description Napoleon's Vector 50 linear g...
View full detailsNapoleon 38'' Vector Single-Sided Direct Vent Fireplace Product Description Napoleon's Vector 38 linear gas fireplace features a sleek, contempor...
View full detailsShipping method was done very well. Everything arrived without any visible damage. The power cord is difficult to connect and the connection on the stove is flimsy so be careful. Also the surround should be notched for the power cord to exit from rear of insert.
First of all the comfort built stove is very well made. The also have very good videos to setup and adjust your stove. It many features to adjust it to heat your home however you would like. So far it been great.
Install was easy enough, instructions were not the best. Had to call to figure out the limits and it went right to a human who was so extremely helpful! I’ll be getting another for sure!
Days beyond the estimated delivery window, WG contacted me and scheduled a delivery date and time. Two 'dudes' showed up without the promised 'call-ahead' and proceeded to back the delivery truck across the lawn breaking off several tree branches. After lowering the box to the driveway, one dude aggressively rolled the box over several times while failing to shove it onto a small handcart. Following the 3rd failure, the box fell off the cart rolled down the lawn. The 'dudes' had no other equipment and said they couldn't move the now split open box. I suggested opening the box and carried the chairback into my home. I returned and helped put the chair onto the handcart and assisted carrying the chair into the home so it wouldn't fall off the cart. Finally inside the dudes clearly demonstrated they knew nothing about assembling the chair, even with the instruction sheet in hand. After minutes of fumbling around, one dude tipped the chair base on its back causing the metal frame to scratch the hardwood floor. I finally asked for the instruction sheet, connected the wires, guided the chairback into position, tested the chair and sent the dudes on their way. It was painfully obvious that the two dudes had been given a truck full of merchandise to deliver without any experience or training. The WG delivery experience was a complete nightmare!
The wrong color was delivered. Waiting on correct one to be delivered.