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I put Hess two mirrors well above $4000 and none of them working and can’t get any help
Very bad customer service
I love the fireplace. It looks amazing and goes with my modern style tv area. Easy to assemble and mount and so many wonderful color variations to use. With the holidays it has been fun changing the flame/rock color to go with the season. It does not give off a lot of heat but the area is a large open room with tile flooring. If I am sitting close to the fireplace I can feel the heat but at the highest setting I can not feel it on my couch. But it does help with knocking some of the chill out of a room. Great purchase!!
I ordered the same pellet stove from a different company on Oct 4, 2022 expecting delivery on Oct 21. When it did not show up I checked the tracking again and it then had a Nov 17, 2021 delivery date!!!! This was not acceptable, this is for my elderly mother's home, her heater is broken, and we decided on a pellet stove over the cost of dual pack repairs and propane this winter. I was finally able to get the other company to issue a refund after it was over 1 month from when I ordered it and they had to cover the freight from where ever it was back to the factory. I ordered this stove the same day. Yes, I was really nervous but it was a fair price and the salesman I spoke with was adamant it would ship out the next day from the same factory as the first one. The truck unloaded it on Nov 15, 2022!!!!! Very happy customer. There were a couple of slices in the packaging from shipping but no damage!!!!! Now the rush to get it installed and hopefully finish by this weekend for a toasty Thanksgiving dinner next week.
I do not know what went wrong with the first company, using 3rd party freight companies would be my guess, but it was an abysmal failure and they were trying to tell me that oversize freight can take up to 8 weeks, lol.
I have one in every bathroom in a house I built a few years ago and I put it in an apartment I renovated in NYC. It looks stunning and functions brilliantly