Touchstone Whisper Lift II PRO Advanced Swivel Lift

Touchstone Whisper Lift II PRO Advanced Swivel Lift 

Product Description

The Whisper Lift™ II PRO Swivel holds TVs up to 75 lbs., features an IR sensor, 12V trigger, lift height memory, 60 degree swivel, a quiet lift that raises TVs to 68" and a 5 year warranty.

Touchstone's patented Whisper Lift® II Pro Advanced brings all the reliability and value of the industry leading Whisper Lift® II TV Lift Mechanism to a lift designed for the pro-user. These advanced features include lift height memory, an IR sensor for universal remotes, a 12 volt trigger connection for use with automated systems and a manual 60 degree swivel. The Whisper Lift® II operates by using a single piston actuator in an enclosed system for completely safe operation with virtually zero wear and tear. The steel external casing of the lift provides added protection for the lift internal parts, which keeps it clean and free of dirt and any debris. Don't be confused by more expensive TV lift mechanism claiming to have more a better lift based on the price they are charging. The Whisper Lift® II is durable, quiet and reliable.

Like the standard Whisper Lift® II, the PRO Advanced with Swivel has a stable and steady steel body and a quiet 24v motor for raising flat screens televisions up to 75 pounds. The lift measures 32.5" H x 10" W x 9" D (including brackets that connect to back of TV), lifts to a full height of 68.5" in under 30 seconds and is designed to fit flat screen TV's up to 65 inches. Touchstone's Universal Quick Connect mounting system allows you to install any flat screen TV in minutes, and comes with a universal hardware kit to accommodate most TV brands.

Lift Height Memory

The PRO Advanced with Swivel features Touchstone's innovated motor systems which lets you program and save your favorite position for your TV. This can be based on your viewing angle in bed or from you favorite chair, or the position of your components or soundbar on your component shelf.

IR Sensor for universal remotes

One of the most requested features in the original Whisper Lift® II is IR remote support. The built-in IR sensor will let you use your universal remote to control the lift height of your TV, so no more requirement for a second remote for your TV lift. With Touchstone's remote repeater or component shelf, you can now control everything from one remote.

12 volt trigger support for automation

A 12 volt trigger allows the your system, upon power up and down, to automatically drop or raise your Whisper Lift® II. Most lift systems require a 12 volt trigger interface option, which can cost an extra couple hundred dollars or more. You'll need to make sure your video system has a 12 volt trigger to use this feature.

Swivel system

One of the most requested features on the original Whisper Lift® II, the swivel feature lets you view your flat screen in a Touchstone™ lift from more angles in our bedroom, living room or family room. Do you have a sitting area in your bedroom? Well you can now turn your TV towards that sitting area. Touchstone's swivel also has a safetly feature, where the lift will not go down unless the TV is back in the "home" position".

Optionally, you can upgrade the Whisper Lift® II PRO Advanced TV Lift with our add-on component shelf  to store your cable box, game system, DVD player, and other components for only $89.

The add-on component shelf attaches to the TV lift system directly below the flat screen TV and raises or lowers into the cabinet along with you TV when remotely activated.

The shelf provides an area of 16" W x 9" D on both the left and right side to fit a wide variety of multimedia components.

Just select the add-on component shelf option when placing your order.

Use this versatile TV lift mechanism as a dropdown TV lift, pop up TV lift, floor mount TV lift, ceiling mount TV lift or outside outdoor TV lift. 

Product Features

• Can hold TVs up to 75 lbs
• Durable steel construction
• Quiet 24V motor lifts TV up to 68.5 inches
• Swivel feature for expanded viewing area in any room
• Lift height memory for locking in that perfect viewing angle
• Built-in IR sensor for pairing with universal remotes
• 12 volt trigger support for automation
• A TV Lift Mechanism that outperforms other lifts twice its price!

Specifications

• Lift raises quickly to the full height of 68.5" in less than 30 seconds
• Whisper Lift® PRO Advanced Swivel TV Lift fully depressed measures 32.5"H x 10"W x 9"D (Including TV mount brackets, does not include TV depth)
• Holds televisions up to 75 lbs
• Durable Steel Construction with 24 V Motor makes operation quiet and reliable
• Single actuator in an enclosed steel casing reduces wear and tear, enhances safe operation, and keeps the lift clean and free of dirt and debris
• Modular design allows for internal components to be easily replaced in just minutes
• Universal Quick Connect system for mounting TV to lift is easy to use and install
• Hardware kit includes all necessary bolts and screws and is compatible with most flat panel TV in the market today
• Includes wireless 1 RF remote control and a wired handset control
• 12v trigger for use with automated systems
• IR sensor for pairing with universal remote controls
• Manual swivel bracket with locking TV brackets.
• Up to 60-degrees of swivel (depending on TV size)
• Ability to set lift height, so the lift stops at the same spot every time

Dimensions

• Lift Dimensions: 32.5"H x 9"D
• Unit Weight: 55lbs

Shipping Dimensions

• Lift Box Dimensions: 38"L x 13"W x 9"D
• Lift Box Shipping Weight: 55lbs
• Swivel Bracket Box Dimensions: 28"L x 12"W x 6"D
• Lift Box Shipping Weight: 16lbs

Dimensional Drawing

Product Protection

Touchstone Home Products™ offers our customers a 5 year standard manufacturers warranty.

Our warranty includes:

• Replacement of any non-functioning lift parts
• Toll-Free Customer Service & Support (English & Spanish speaking) 

Product Document

Whisper Lift II Owner's Manual

Whisper Lift II Dimensional Drawing

Shipping Cost

All products $200 and over are FREE Shipping. 

Products $199.99 and below will incur additional flat shipping rate of $15.

Free freight delivery is for CURBSIDE only. White glove delivery service, which is room of choice and assembly, will incur additional charge.  Please email us at info@eleganthomeusa.com for white glove delivery service options.

Order Confirmation

As soon as you place your order, you will receive a confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. After we receive your order, we will automatically reach out to our vendors to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable, we will void the pre-authorization and contact to you via e-mail.

Order Shipment

Products usually ship out within 1-3 business days via UPS, Fedex, or Freight Delivery depending on your items size. Due to the larger size of some our products, we do not offer express shipping options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@eleganthomeusa.com.   We ship only in the lower 48 states of the United States and cannot ship to Alaska, Hawaii, P.O. Boxes or military APO/FPO addresses at this time.

Estimated Time of Arrival

Once shipped, orders should arrive within 5-10 business days (does not include processing time or weekends).  If the expected delivery date for your order would fall outside of the advertised 5-10 business day time frame, our customer service team will reach out to you to confirm if you are OKAY with that date.

Covid 19 Notice

Due to Covid-19 there might be delays up to several additional business days for larger items and non-essentials.  This notice supersedes other notices herein.

Back-ordered Items

When you see "Est. Restock Date" just above the "Add to Cart" button that means that the item will be restocked in the warehouse on or about that date. Although we make every effort that all items shown on Water Adventure Pro are in stock or show the item as marked as "Backordered", occasionally an item may be ordered while being ordered by another shopper.  If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the backordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or cancelling the backordered item all together.

Lost or Damaged Packages

Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damages (especially signs of forklift damage), refuse delivery and contact us immediately, within 24 hours. If there are some minor damages, make note of this on the delivery slip before signing for delivery.

If you do not note damages on the delivery receipt or contact us within 24 hours after delivery, you are accepting the product condition as is and are not eligible for a return/refund/exchange. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not contact us within 24 hours.

If your package arrives damaged, or if you are missing any items from your order, please call us immediately within 24 hours at (800) 961-6772. For your safety and records it is advisable to send us an email as a follow up to your call.  Your email should be sent from the email associated with your Water Adventure Pro online account.  We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

If the incorrect product arrives, or if the product you ordered is defective or damaged by the carrier, Elegant Home USA will cover the return shipping costs to ensure you get a replacement.

Freight Shipping

Large or heavy items typically ship within 1 to 3 business days. Freight delivery is typically 5-10 business days (Monday through Friday). Allow extra time for delivery to remote addresses. Free freight shipping is available to most physical addresses in the US. (Sorry, we do not ship to P.O. Boxes.) for curbside delivery
 
The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package material removal or unpacking is not provided but is at the discretion of the driver. Some items may be very large and heavy, so arrange to have additional people help you. Please keep the product packaging. You'll need it if you have to return your item.

The freight carrier will make attempts to contact you by your phone number on your order to schedule delivery. Please double check the phone number current. If they cannot reach you, or cannot arrange delivery, the item will have to be shipped back to us. If this happens, you will be responsible for return shipping fees and this amount will be deducted from the refunded amount.

Request to hold items prior to shipping is allowed.  Once the item is shipped, requesting for delayed shipping is prohibited and will result in item being shipped back to us.  You will be responsible for return shipping fees and this amount will be deducted from the refunded amount.

Delivery Notice

Elegant Home USA encourages customers to ALWAYS inspect packages before signing off on a delivery in case of damaged items.

RETURNS

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We have a 30-day return policy except for specific brands listed below. If 30 days (or other specified dates) have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.

• For all HOMEY DESIGN items, returns and exchanges are allowed only within seven (7) days from the date of delivery. Damages caused from transit must be noted on delivery documentation BEFORE the freight carrier leaves. YOU MUST inspect all boxes for damages before signing release documents.  If damages are observed, refuse delivery and inform us via email right away.  If you do not inspect your merchandise at time of arrival, damages observed later will not be eligible for returns or exchanges.  Claims for defects or missing parts must be made within thirty (30) days of purchase date.  
• For all LEGION FURNITURE items, returns and exchanges are allowed only within seven (7) days from the date of delivery
• For all AVCON Outdoor Shower Enclosures, all sales are final and nonrefundable.  It is the sole responsibility of the customer to ensure compliance with all applicable local building codes.
• For all American Fyre Designs MADE TO ORDER, all items are non-cancelable and non-returnable.  

Cancellations

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. 

Return Process

To be eligible for a return, you must email us at info@eleganthomeusa.com stating the reason for your return. You must receive a written RMA (return merchandise authorization) from us in order to begin the return and refund process.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and an approved RMA (return merchandise authorization). Please do not send your purchase back to the manufacturer without contacting us FIRST as there is no way for us to track the return package.

Return Shipping Costs

Customers will be responsible for all return shipping charges for buyer remorse returns.   Customers will also be responsible for any re-consignment fees caused by customer error, unless otherwise stated on the product page.

If the incorrect product arrives, or if the product you ordered is defective or damaged by the carrier, Elegant Home USA will cover the return shipping costs to ensure you get a replacement.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return has been approved, shipped, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Some items may be subject to a restocking fee up to 25%.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eleganthomeusa.com.

Exchanges (if applicable)

Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damage damages (especially signs of forklift damage), refuse delivery and contact us immediately within 24 hours. If there are some minor damages, make note of this on the delivery slip before signing for delivery.

If you do not note damages on the delivery receipt or contact us within 24 hours after delivery, you are accepting the product condition as is and are not eligible for a return/refund/exchange. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not contact us within 24 hours.  

We only replace items if they are defective or damaged, and if you contact us within 24 hours after delivery . If you need to exchange it for the same item, send us an email at info@eleganthomeusa.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

✔️ Amazing Customer Service: We put our customers first. Compared to big box retailers, you can expect to speak to a REAL person quickly. Give us a call, our phone reps are available M-F between the hours of 9am-5pm EST. As a small family-owned business, we're not like most companies who look at you as just an order number, you matter to us

✔️ Top Quality Products: We are authorized dealers for every brand we sell on our site. We ONLY work with the best in the industry, ensuring you are creating an elegant space within your home.

✔️ Fast Shipping: If our products are in stock, we typically ship anywhere from Same Business Day to 3 Business Days. For the most part, your merchandise is handled diligently with very fast shipping to arrive at your doorstep.

✔️ Financing: We know that the products we offer can get expensive. With that being said, we offer Shop Pay, which gives you the option to split your purchase into regular payments.

✔️ No Sales Tax: Every order placed is eligible for No Sales tax if you are located outside of California. This means that we are able to cut costs by being online only and putting that savings BACK INTO YOUR POCKETS.