(800)-961-6772
8am - 5pm EST
4.0 / 5.0
1 Review
Touchstone Sideline Infinity 3 Sided 60" WiFi Enabled Smart Recessed Electric Fireplace (Alexa/Google Compatible) 80046 Product Description Multi-...
View full details5.0 / 5.0
1 Review
Touchstone Sideline Infinity 3 Sided 50" WiFi Enabled Smart Recessed Electric Fireplace (Alexa/Google Compatible) 80045 Product Description Multi-...
View full detailsTouchstone Sideline Elite Smart 84" WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) 80050 Product Description 84 inches wide, ...
View full detailsTouchstone Sideline Elite Smart 72" WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) 80038 Product Description 72 inches wide, ...
View full detailsTouchstone Sideline Elite 60 Outdoor Weatherproof Smart WiFi Enabled Electric Fireplace (Alexa/Google Compatible) 80049 Product Description Weath...
View full detailsTouchstone Sideline Elite Smart 60" WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) 80037 Product Description This fireplace sh...
View full detailsTouchstone Sideline Elite Smart 50" WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) 80036 Product Description This fireplace s...
View full detailsTouchstone Sideline Elite Smart 42" WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) 80042 Product Description This fireplace s...
View full detailsTouchstone Sideline Steel Mesh Screen Non Reflective 60" Recessed Electric Fireplace 80047 Product Description An alternative to a glass front fir...
View full detailsTouchstone Sideline 100" Recessed Electric Fireplace 80032 Product Description The Sideline® 100 Recessed Electric Fireplace fits flush in the wal...
View full detailsTouchstone Sideline 84" Recessed Electric Fireplace 80043 Product Description This seven-foot long fireplace adds relaxing ambiance to any room. T...
View full detailsTouchstone Sideline 72" Recessed Electric Fireplace 80015 Product Description This six-foot long fireplace adds relaxing ambiance to any room. Th...
View full detailsTouchstone Sideline 60" Recessed Electric Fireplace 80011 Product Description This fireplace ships from our California and Pennsylvania warehouses...
View full detailsTouchstone Chesmont White 50" Wall Mount 3-Sided Smart Electric Fireplace (Alexa/Google Compatible) 80033 Product Description Multi-angle flame di...
View full detailsShipping method was done very well. Everything arrived without any visible damage. The power cord is difficult to connect and the connection on the stove is flimsy so be careful. Also the surround should be notched for the power cord to exit from rear of insert.
First of all the comfort built stove is very well made. The also have very good videos to setup and adjust your stove. It many features to adjust it to heat your home however you would like. So far it been great.
Install was easy enough, instructions were not the best. Had to call to figure out the limits and it went right to a human who was so extremely helpful! I’ll be getting another for sure!
Days beyond the estimated delivery window, WG contacted me and scheduled a delivery date and time. Two 'dudes' showed up without the promised 'call-ahead' and proceeded to back the delivery truck across the lawn breaking off several tree branches. After lowering the box to the driveway, one dude aggressively rolled the box over several times while failing to shove it onto a small handcart. Following the 3rd failure, the box fell off the cart rolled down the lawn. The 'dudes' had no other equipment and said they couldn't move the now split open box. I suggested opening the box and carried the chairback into my home. I returned and helped put the chair onto the handcart and assisted carrying the chair into the home so it wouldn't fall off the cart. Finally inside the dudes clearly demonstrated they knew nothing about assembling the chair, even with the instruction sheet in hand. After minutes of fumbling around, one dude tipped the chair base on its back causing the metal frame to scratch the hardwood floor. I finally asked for the instruction sheet, connected the wires, guided the chairback into position, tested the chair and sent the dudes on their way. It was painfully obvious that the two dudes had been given a truck full of merchandise to deliver without any experience or training. The WG delivery experience was a complete nightmare!
The wrong color was delivered. Waiting on correct one to be delivered.